Cerebral Palsy Alliance is one of the largest service providers to people living with Cerebral Palsy and other related disabilities. Recently, the introduction of the National Disability Insurance Scheme (NDIS) forced CPA to develop a process for assisting its clients and potential clients in adapting to the new scheme. CPA needed to offer a more competitive, comprehensive and more technologically advanced service than its competitors, which are growing in number due to the new market conditions brought about by NDIS.
Goals of the Support & Prep Tool
The goals and objectives of the app were:
- Create a support delivery platform, accessible across desktop and mobile devices
- Provide disability services to people covered under the NDIS scheme
- Provide appointment scheduling and booking services
- Be a one stop shop for all disability support services, whether provided through the CPA or third parties
What We Delivered
Our solution was to design and build a web application which automated assistance services for people with Cerebral Palsy. Rolled out in multiple design and build phases, the Prep and Support Planning app allowed CPA to deliver value sooner and reduce some of the risks inherent to the complexity of the previously suggested scopes of work.
User Experience Design
Leafcutter studied the user journey before commencing on the extensive User Experience (UX) design component, an essential part of any custom web application. The design considerations included the various devices and personnel using the application, plus the locations and access to technology. The resulting product was an easy to use application which received positive reviews from staff.
Developing the Custom Web Application
The initial phase of the application was required to serve as a ‘proof of concept’ and therefore the delivery time was shorter than usual. The technical strategists at Leafcutter determined that a responsive custom web application would be suitable for phase 1, as this would allow the usage and evaluation across all devices; desktop and mobile. This has since been developed upon further in subsequent phases as users continue to use the web app.
Proof of Concept
Both NDIS trained and non NDIS trained staff across multiple locations reported the proof of concept as being a positive aid.
Gained insight into methods of using the form and different approaches used by each therapist.
Rolled out a prototype system that can be reused to develop the production system.